Terms & Conditions

"Company" means Eplanet Brokers (PTY) Ltd, an authorised Financial Services Provider regulated by the Financial Sector Conduct Authority of South Africa (FSP No. 52199). "Client" means any individual or entity that has opened a trading account with the Company. "Platform" refers to the MetaTrader 5 and cTrader trading platforms made available by the Company.

"Financial Instruments" means all contracts for difference (CFDs), forex pairs, indices, commodities, cryptocurrency derivatives and any other instruments offered on the Platform from time to time. "Margin" means the funds required to be held in a Client's account to maintain open positions. All references to currency are in United States Dollars unless otherwise stated.

These Terms shall be construed in accordance with the laws of South Africa. Any dispute arising hereunder shall first be referred to internal dispute resolution procedures before escalation to the Financial Sector Conduct Authority or competent court of jurisdiction.

The Company reserves the right to amend these Terms at any time with reasonable notice. Continued use of the Platform following notification of amendments constitutes acceptance of the revised Terms.

To open a trading account, you must be at least 18 years of age, be legally capable of entering binding contracts, and not be a resident of a restricted jurisdiction including but not limited to the United States, Canada, Japan, North Korea, Iran, Syria or any jurisdiction where our services are prohibited by local law.

You are required to provide accurate, complete and current information during the registration process, including valid government-issued identification, proof of address and any other documentation required for KYC/AML compliance. Failure to provide satisfactory documentation may result in suspension or termination of your account.

The Company conducts a suitability assessment to determine whether trading leveraged products is appropriate for you based on your financial situation, investment experience and risk tolerance. If we determine that our services are not appropriate for you, we will notify you accordingly.

The Company maintains a strict anti-money laundering policy. All client funds must originate from legitimate sources under the sole ownership and control of the account holder. Third-party deposits are strictly prohibited.

The Company provides execution-only services and does not provide investment advice. All trading decisions are made solely by the Client. Prices displayed on the Platform are indicative and may differ from final execution prices due to market conditions, slippage, and liquidity availability.

The Company operates under a no-dealing desk (NDD) execution model for ECN, Gold and Elite accounts, and a hybrid model for Standard accounts. Orders are filled at the best available price from our liquidity providers. The Company is not responsible for losses arising from delays in order transmission caused by internet connectivity issues or Force Majeure events.

Stop-loss and take-profit orders are executed on a best-efforts basis. In fast-moving or gapping markets, execution at the exact specified level cannot be guaranteed. Negative balance protection is applied on all retail client accounts, meaning your maximum loss is limited to the funds in your account.

The Company reserves the right to close, hedge or reduce any Client position without prior notice if the account's margin level falls to the margin call level, or in circumstances where the Company believes it necessary to protect the integrity of the market or comply with applicable regulatory requirements.

The Company earns revenue through spreads, commissions (on ECN accounts), overnight financing charges (swap rates) and inactivity fees. A full schedule of fees is available on the Company's website and within the trading platform at all times.

Inactivity fees of $10 per month will be charged on accounts that have had no trading activity for a period of 12 consecutive months, provided the account balance is greater than zero. The Company will provide 30 days written notice before applying inactivity charges.

Overnight financing (swap) charges apply to positions held open past the daily rollover time of 00:00 platform time. Swap rates vary by instrument and are published in the trading platform. Triple swap charges apply on Wednesday nights to account for weekend settlement.

Deposit and withdrawal fees may apply depending on the payment method used. The Company will endeavour to absorb standard processing fees where possible, but reserves the right to pass through exceptional charges imposed by banking partners or payment processors.

To the maximum extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, consequential or punitive damages arising from your use of or inability to use the Platform, including but not limited to trading losses, loss of data or loss of anticipated profits.

The Company makes no representation that the Platform will be uninterrupted, error-free or free from viruses or other harmful components. The Client acknowledges that electronic trading systems carry inherent risks and agrees to take reasonable precautions including maintaining up-to-date security software.

Nothing in these Terms shall exclude liability for fraud, wilful misconduct or gross negligence on the part of the Company, or any liability that cannot be excluded under applicable law including regulations imposed by the FSCA.

The Client agrees to indemnify and hold harmless the Company, its directors, officers, employees and agents from any claims, losses, damages, liabilities or expenses arising from the Client's breach of these Terms or violation of any applicable law or regulation.